Now even that is not enough. The world has changed again, as exemplified by a recent case study in The Manufacturer about our client Granta Design.

Granta typify the ultra-high tech specialist provider with strongly differentiated products who have grown over recent years but now face a new challenge. Traditionally Granta have sold their solutions, specialist materials analysis software and tools, to the people who use them, materials and design engineers.  However, today’s environment is more joined up. Granta’s customers have realised the solutions have impact across the whole business and, in response, Granta know they can help customers make fundamental improvements in entire business processes.

That changes the whole sales dynamic once again. Now Granta can sell across the entire customer organisation at all levels, from engineers to supply chain specialists, the environmental team, sales & marketing and the executive board. And to meet this change Granta has changed their customer interface at every level. Now, by equipping all their client facing teams with the right analytical tools to understand each differing contact’s needs, and the skills to uncover and develop them, Granta have created a multi-faceted but customer-centric sales organisation that truly reflects the deep, complex selling relationships that exist today.

Which begs the question; have you?

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